Overview for households

The right starting point for your request

Whether it’s your bill, meter, choice of tariff or a connection query: this page guides you to the right topics relating to electricity in your own home.

If you have questions about your electricity supply, you will quickly find the right place to start here: from the suitable electricity product, billing and consumption data to smart meters, grid connections and safe electrical installations. This way, you can access the information and services relevant to your home without detours.

Understanding your bill

Directly to the topic

What would you like to do regarding your electricity?

The most important electricity topics for household customers at a glance.

Select the entry point that matches your current question.

Electricity product & tariffsChoose electricity that suits your householdCompare Energy Green, Energy Blue and Energy Grey, learn more about the origin of the electricity and find the latest tariff information.View products & tariffsBilling & costsUnderstanding your electricity bill made easyFind out what makes up your bill, what smart meter billing, instalments and annual billing mean, and where you can view your bills online.To the invoice overviewElectricity meters & smart metersKeep an eye on consumption dataRead about how meter reading and smart meters work, what changes on your bill, and how you can use metering data in the customer portal.To the electricity meterGrid connectionConnect a building or new installationPlanning a new building, photovoltaic system, heat pump or charging station? Check the connected load, roles and process at an early stage.Plan grid connectionBuilding safetyHave your home installation inspectedInformation on periodic inspections, safety certificates, responsibilities, deadlines and inspection bodies for electrical installations.Understanding controlDynamic grid tariffCheck “sun is shining”If you can use flexible appliances in the afternoon, the optional “Sunshine” tariff may be of interest for your household.Check optional tariff

In the my.bkw.ch online customer centre, residential customers can view bills, check consumption data, manage electricity products and update personal details.

From connection to billing

How electricity topics in the home are connected

A secure connection, a suitable electricity product and transparent metering data form the basis for your electricity supply at home.

The grid connection supplies your building with electricity. The domestic electrical installation inspection ensures safe electrical installations. The electricity meter measures consumption and feed-in. Products, tariffs and bills transparently show what your household consumes and pays for.

Frequently asked questions

Which subpage will help me further?

Brief guidance for typical enquiries from household customers.

For detailed information, the answers lead directly to the relevant detail pages.