Guidance for households

Straight to the relevant electricity topic

Choose electricity products and tariffs, find out about bills, smart meters and grid connections, or discover background information on electricity supply. Statutory publications bring together tariffs, electricity labelling and charges. The relevant online services are available for moving home, power outages and other enquiries.

Products, tariffs & consumptionPurchase and manage electricityFind information on electricity products, tariffs, billing, smart meters, grid connections and safe domestic installations.View electricity topicsBackground & insightsLearn more about the electricity supplyDiscover Flash! magazine, the interactive “Grid of the Future” and clear insights into developments in the BKW distribution grid.Discover power supplyTariffs, Origin & LeviesFind statutory publicationsFind out about electricity tariffs, electricity labelling, levies payable to the canton and municipality, and regulatory annual financial statements.View publications

Report a move-in, move or move-out online. Check current power cuts and power outages or report defective public lighting via the relevant service page.Go to the customer portal