Read your electricity meter and use smart meters

Meter reading

Why your electricity meter is read

As a distribution grid operator, BKW is legally obliged to measure and bill electricity consumption.

For billing purposes, BKW meter readers usually read all electricity meters once a year. If this is not possible, we ask you to read your electricity meter yourself and enter the meter number and meter reading in the customer portal or on the self-reading card.

Operating instructions

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Smart Meter

Every metre counts

Smart meters are intelligent electricity meters and an important building block for the future of electricity.

By the end of 2027, all BKW customers will receive a smart meter. Anyone who knows their electricity consumption, feed-in and output precisely can better understand and optimise their own energy consumption. At the same time, the measurement data helps BKW to plan and operate the electricity grid safely, reliably and efficiently.

Meter replacement

How your smart meter installation works

By the end of 2027, BKW will equip all customers with a smart meter.

BKW will inform you of the installation date personally and as early as possible. The meter replacement usually takes no longer than one hour and causes a power interruption of around 15 minutes during the installation.

Receive appointment notification

Wherever possible, we will inform you in good time and personally when the smart meter will be installed at your premises.

Enable access to the meter

The technician needs access to the electricity meter to replace it. Depending on the location of the meter, you may need to be at home for this.

Have installation carried out

The meter replacement is carried out on behalf of BKW. During the installation, there will be a power interruption of around 15 minutes; the entire replacement usually takes less than an hour.

Smart meter installation in the BKW supply area

Here you can find out whether the area-wide installation of smart meters in your locality has already been planned, started or completed, updated daily as of the previous day. Regarding the exact date on which a new smart meter will be installed at your premises, we will inform you personally and as early as possible.

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Smart meters measure electricity consumption and – if applicable – feed-in. BKW processes this data on the basis of applicable law. Data transmission in the intelligent metering system is encrypted and pseudonymised.

Measurement interval

15 minutes

Smart meters record electricity consumption data at 15-minute intervals.

Data transmission

4 times daily

Meter data is transmitted four times a day, every six hours.

Rollout

By the end of 2027

By then, all BKW customers will receive a smart meter.

Costs

No separate invoice

The costs for the nationwide rollout will be billed via the grid tariffs or the metering tariff.

Frequently asked questions

Answers about smart meters and meter reading

The most important information on installation, billing, customer interface and self-reading.

Many requests can be handled directly in the customer portal. For questions about the smart meter or meter reading, BKW Customer Service will be happy to help.

Do you have any questions about your electricity meter, meter reading or smart meter? Our Customer Service team will be happy to help you. You can also send questions about smart meters by email to smartmeter@bkw.ch.