Services for households: moving home, faults and interruptions

Service overview

What would you like to do?

You can handle many requests directly online. For urgent faults and power outages, the appropriate contact options are available to you.

BKW supports you with administrative matters such as moving in, moving home or moving out, as well as with technical issues such as planned power shutdowns, power outages, grid faults or faulty public lighting. Select the appropriate service and go directly to the right reporting point or information.

Report your move now

Straight to the right service

The most important services for households

Handle your request online or quickly find the right help.

This overview takes you to the main service pages for residential customers in the BKW supply area.

Registration & relocation

Report a move-in, move or move-out

Report your move-in, move or move-out no later than 10 days before moving. This allows BKW to process the meter reading in good time and ensures you only pay for the electricity you have actually used.

Report a move

Disruptions & outages

Check for power outage or shutdown

Find out about scheduled power interruptions, unplanned power outages and grid disruptions in the BKW supply area.

View faults and outages

Public lighting

Report a lighting fault

You can report defective or flickering public lighting directly via the lighting fault map.

Report a lighting fault

If you are moving in, moving house or moving out, report your change conveniently online. Have your moving date, new address and – if available – EGID and EWID ready.

Smiling person in a red roll-neck jumper against a blue sky

Power outage and grid fault

When the power goes out, whether planned or unplanned

On the outage map, you can see current power shut-offs and power outages in the BKW grid.

Maintenance and construction work may sometimes require a temporary power interruption. In exceptional cases, unplanned power outages or grid disruptions may also occur. First check the current overview and use the appropriate contact option depending on the situation.

Frequently asked questions

Good to know about moving home and outages

Answers to typical questions before you complete a report or contact customer service.

Many matters can be dealt with more quickly online. For urgent technical faults, contacting the right place is crucial.

Downloads

Helpful information sheets

The most important documents for moving house and what to do in the event of a power cut at a glance.

Checklist: Move house worry-free

Download

What should I do in the event of a power outage?

Download

Fact sheet on scheduled power shutdown

Download

For questions about registration, moving, final billing, planned shutdowns or grid faults, the BKW Customer Service Centre will be happy to help you. In the event of power cuts, you can reach the electricity supply service number around the clock.