HouseholdsServices for householdsDisruptions & outages
Faults & interruptions
Power shutdown, power outage and disruptions in the power grid
All important information about planned power cuts, power outages and disruptions in the BKW electricity grid.
View current disruptions
Report a lighting fault
Worker in orange protective clothing climbs a wooden pole, secured, against a mountain landscape.
Reliable power supply
When the power goes out, whether planned or unplanned
For BKW, the safe distribution of electricity to its customers is the top priority.
700 employees work every day to ensure that the electricity flows when you press the switch. Sometimes maintenance and construction work mean that the power supply has to be temporarily switched off. In exceptional cases, power outages or grid disruptions may nevertheless occur.
Overview of power outages and disruptions
What to do in the event of interruptions
How to stay safe
Simple precautions help during planned outages and power cuts.
Before a planned shutdown, you should complete any work on electrical devices, back up data and disconnect sensitive devices from the power supply. During an outage, refrigerators and freezers should remain closed as much as possible. If only your household is affected by a power cut, check the fuses and circuit breakers and contact your building caretaker or a qualified electrician if necessary.
Download the power outage information sheet
Grid faults
Tips for fluctuating grid voltage
Flickering lights or an irregular flow of electricity can indicate fluctuations in the grid voltage.
Record your observations as precisely as possible. This helps BKW find causes and solutions more quickly.
Downloads
Information sheets and forms
Here you will find the relevant documents from the existing page to download.
Information sheet on planned power outage
Download
What should I do in the event of a power outage?
Download
Power outage FR
Download
IT power outage
Download
Power cut
Download
Power cut ES
Download
Power cut PT
Download
Power outage ALB
Download
BCMS power outage
Download
Power cut Amharic
Download
Power cut Tamil
Download
Voltage Quality Journal
Download
In the event of a power outage, you can reach the electricity supply service number around the clock. In the case of planned shutdowns and grid disruptions, the BKW Customer Service Centre will be happy to help you.

You can find your customer number either on your invoice or in the myBKW customer portal

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